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  • Security Operations Center with robust technological infrastructure and qualified personnel, in addition to operating under processes and procedures based on best practices

  • Monitoring tools 7 x 24, 365 days a year

  • Event normalization and correlation systems for proactive alerting purposes

  • Technology for remote management of security devices

  • Help desk or help desk agents

  • Monthly reports

  • SLA's (Service Level Agreements) established in contract

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